Work Hard and Serve Others
Improving Ourselves and Our World Through Professionalism
A professional is not a “what”; a professional is a “who.” What we do at work is insufficient to make us a professional; it is who we are that makes us one.
This is a book about professionalism. There are two Primary Attributes that define Professionals
Great Head Skills
Head skills are the technical skills we use to do our jobs well in order to help other people.
Great Heart Skills
Heart skills are those good qualities that define our character. They put humanity into our work and enable us to serve others well.
When people have a problem, they rely on professionals for help, so we have to get it right!
(Thank you to SNL for showing us how much we need professionals!)
(Thank you to SNL for showing us how much we need professionals!)
The Five Essential Skill Groups of Professionals
It is not enough to merely be good performers because technology often outperforms us. But we humans have something technology does not offer, and that is a heart. When we use our heads wisely and our hearts compassionately, wonderful things result.
